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Terms and conditions

Credit Card payments are collected by Trekksoft AG acting as an authorised agent of Bus2alps AG. Subsequently, Trekksoft AG will appear as 4 0TOURS on your credit card statement.

The domain where you enter and process your payment is owned and operated by TrekkSoft AG.

1. BOOKING AND PAYMENTS

 

1.1 To make a booking and guarantee your seat on any 4.0 Tours program, you must agree to the terms and conditions listed below, and provide payment in full. 4.0 Tours accepts a booking on the understanding that full payment has been collected and held either by 4.0 Tours directly, or by one of our authorized sales agents or partners. Payment needs to be recorded as paid to TrekkSoft, an authorized agent of 4.0 Tours. Subsequently, it is TrekkSoft that will appear on the customer's credit card statement in the case of an online transaction/purchase.

 

1.2 Upon confirmation of your booking and receipt of full payment, subject to availability and at the discretion of 4.0 Tours, 4.0 Tours will reserve your seat on the selected trip. It is the responsibility of you, the customer, to check the accuracy of the booking and the dates of travel.

 

1.3 Upon confirmation of your booking, 4.0 Tours will issue you a confirmation number and/or e-ticket. This confirmation number is required for participation in the selected tour.

1.4 By booking any product through the 4.0 Tours website, you provide your permission for 4.0 Tours to contact you by email.

 

2. TOUR DESCRIPTION

 

2.1 Unless otherwise stated in the tour description, 4.0 Tours provides transportation, dormitory room, hostel accommodation for the specified number of nights of the trip. Hostel accommodation varies from hostel to hostel and can include but is not limited to 4,6,8, & 10+ person dormitory rooms. Room preference is subject to availability and is on a first come first serve basis upon arrival at the hostel by the 4.0 Tours group.

 

2.2 All 4.0 Tours trips include a travel advisor/facilitator to help you with the basic logistics of your trip, unless not specified in the "what's included" section of your booking. The travel advisor will, assist you during check in at the provided accommodation and provide you with basic information concerning recommendations of what to do and what to see. 4.0 Tours travel advisors are NOT professional guides, are not responsible for providing guided excursions, walking tours or anything other than advice with the basic logistics of your trip.

 

3. CONTRACTING PARTIES

 

3.1 The booking conditions detailed herein contain the entire contract between you and 4.0 Tours. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation.

 

3.2 Your contract is with 4.0 Tours. 4.0 Tours reserves the right to nominate to you in writing any other company or person to have the benefit of some or all of the provisions of this contract, which 4.0 Tours may then specify, as if you had agreed to the provisions concerned directly with that company or person.

 

3.3 4.0 Tours acts as a booking agent and contracts directly with coaches, boats, hostels, hotels and other service providers. All bookings with carriers and other service providers are subject to their terms and conditions and limitations of liability. It is important to note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. 4.0 Tours cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third parties.

 

3.4 Many accommodation arrangements provided by 4.0 Tours are contracted to third party providers. They are subject to the terms and conditions, and limitations of liability, imposed by the provider. All arrangements are made independently of 4.0 Tours, regardless of the booking of such arrangements by 4.0 Tours. By booking and paying for a tour with 4.0 Tours, you agree to and accept the following terms and conditions. This agreement is between you, the participating passenger (henceforth referred to as “you”) and Bus2Alps AG Hauptstrasse 15, 3800 Matten bei. Interlaken Switzerland (henceforth referred to as “Bus2Alps”).

 

3.5 Organizzazione Tecnica for all trips departing from or taking place in Italy is provided by

Bus2alps Italy srl -  Tour Operator – Via Guelfa 1G/rosso – 50129 Firenze – Italia

Aut. Amm.va del 02 Marzo 2012 - Provincia di Firenze

C.C.I.A.A. N° 599160  - Assic. R. C. FILO DIRETTO Ass. N° 1505001339/X

 

4. PASSENGER RESPONSIBILITIES

 

4.1 It is your responsibility to make sure you have a valid passport, and all necessary visas, permits or certificates on your person for your selected trip. 4.0 Tours is not liable for any problems, delays or denied entry in the event you are not in possession of valid travel documents.

 

4.2 You agree to comply with the laws and regulations of the countries visited, including customs and foreign exchange restrictions. If you do not comply with said reservations, you will be asked by a 4.0 Tours travel advisor to leave the trip. You are not eligible for refunds under such circumstances.

 

4.3 You agree that 4.0 Tours has the exclusive right dispel you from a tour at anytime, without any claims or complaints by you against 4.0 Tours. In such a case 4.0 Tours will not be liable for any refund, compensation, or additional costs incurred by you.

 

4.4 It is your responsibility to meet the transportation provided by 4.0 Tours at the correct time and location for departure. In the event you miss a planned departure, any extra travel costs incurred are paid by you. Passengers who miss a departure time due to delay or cancellation of incoming transportation are not entitled to a refund. Due to the nature of the services provided, 4.0 Tours will not be liable if any service departs or arrives later than the specified time, even if as a result you miss a connecting service.

 

4.5 4.0 Tours may not be held responsible for your personal belongings. It is your responsibility to look after your belongings yourself. 4.0 Tours cannot be held responsible for loss, theft or damage to any of your personal belongings, regardless of the circumstances.

 

4.6 The products offered by 4.0 Tours are travel packages consisting of transportation and accommodation. 4.0 Tours travel advisors cannot offer constant special attention or assistance should you have any physical disability requiring such attention.

 

4.7 You agree that 4.0 Tours may take photographs and films of you while you are participating on a 4.0 Tours trip. You agree that these images may be used for marketing purposes by 4.0 Tours. These images may be used in, but are not limited to, brochures, websites, print media and promotional videos. These images may be used for publicity and advertising without 4.0 Tours obtaining further consent or payment for the use of the images.

 

5. LOCAL TOURS AND EXCURSIONS

 

5.1 You will have the opportunity to purchase from 4.0 Tours local tours and/or excursions at your chosen destination. Tours and excursions are not included in the price of your travel package (unless otherwise stated). You are responsible for any additional costs.

 

5.2 Any tours and excursions purchased by you are run by local operators and you will be subject to their terms and conditions.

 

5.3 Local tours and excursions purchased through 4.0 Tours are non-refundable and non-transferable. It is your responsibility to meet the tour at the designated departure point and time.

 

5.4 It is your responsibility to keep track of any local tour and excursion vouchers or tickets issued to you by 4.0 Tours. Lost vouchers or tickets cannot be replaced.

 

6. INSURANCE

 

6.1 There is no travel insurance included in the cost of any 4.0 Tours tour or package, ticket, or product.

6.2 4.0 Tours highly recommends that you purchase your own travel insurance that covers all of your travels. 4.0 Tours strongly recommends that you are covered by a comprehensive insurance policy which includes: personal accident, medical expenses, personal baggage, money and public liability.

6.3 Travel Guarantee

Our company is bonded by the Guarantee Fund of the Swiss Travel Industry. This guarantees the amount that you paid in booking your travel package as well as your repatriation in the event of insolvency by 4.0 Tours. For more information please contact visit www.garantiefonds.ch.

 

7. WEATHER, ENVIRONMENTAL AND POLITICAL CONDITIONS

 

7.1 4.0 Tours may not be held responsible for any delay, deviation, or cancellation due to weather conditions. No trip may be cancelled or changed by you at anytime on the basis of weather conditions.

7.2 4.0 Tours may not be held responsible for delays due to labor disputes, border problems or other political factors.

7.3 4.0 Tours may not be held responsible for delays due to mechanical failure, or other issues that may arise and are outside of our control.

8. CANCELLATIONS/CHANGES

8.1 Cancellation/change of a booking by you must be made in writing or via email to 4.0 Tours prior to the day of departure and may incur an additional charge.

The following cancellation policies apply:

a. 28 days prior to departure 100% refund.

b. 28 to 21 days prior to departure 50% refund. 

c .Less than 21 days prior to departure no refund. Any booking or payment made with less than 21 days remaining before the trip are subject to the same regulations.

8.6 No refunds will be made in respect of any unused portion of a ticket or partially completed trip.

8.7 Although unlikely, tours may be canceled/changed by 4.0 Tours due to lack of the minimum number of participants or other unforeseen circumstances. 4.0 Tours reserves the right to cancel/change tours up but not less than 12 hours in advance. In the event a tour is canceled/changed, you will be notified via email or phone. In the event of a cancellation by 4.0 Tours you will receive a full refund for the amount paid.